Customer support
Return and Refund Policy
Return eligibility, refund timelines and how to contact us.
Return Policy at a Glance
- Change-of-mind returns: Request within 14 calendar days after confirmed delivery.
- Item condition: Items must be unopened and unused, with their original seals intact.
- Return costs: You pay change-of-mind return shipping. We do not charge a restocking fee.
- Refund timing: Eligible returned-item refunds are issued within 3 calendar days after receipt and inspection.
- Problem products: For verified damaged, defective, incorrect or expired items, choose a refund of the affected item’s purchase price plus the full original shipping charge, or a replacement at our expense. No return is required.
Change-of-mind returns
You may request a change-of-mind return within 14 calendar days after your order is confirmed delivered.
Supplements must be unopened and unused, with their original seals intact. Opened supplements or products with broken seals are not eligible for change-of-mind returns. This restriction does not remove your rights if a product is damaged, defective, incorrect or expired.
How to request a return
Contact us at support@balkanfitness.com with your order number or receipt and the products you wish to return.
Please wait for approval before sending anything. Once your request is approved, our support team will provide the return address and instructions privately.
Return shipping and refunds
For a change-of-mind return, you are responsible for the cost of return shipping. We do not charge a restocking fee.
For an approved return of the complete order, with all products meeting the eligibility conditions, we will refund the full amount paid for that order, including the original shipping charge. We will issue the refund within 3 calendar days after receiving and inspecting the returned products.
An incomplete return, or a return that does not meet the eligibility conditions, may not qualify for a full-order refund. This does not automatically remove any other refund rights you may have under applicable law.
Damaged, defective, incorrect or expired products
If an item arrives damaged, defective, incorrect or expired, contact us with your order number or receipt, a description of the problem and clear photos showing the issue.
After we verify the claim, you may choose either a refund of the affected item’s purchase price plus the full original shipping charge, or a replacement at our expense. This applies even when only part of the order is affected. You may keep the affected item; no return is required for these verified claims.
If you choose a refund, we will issue it within 3 calendar days after verifying your claim.
Please do not use damaged, defective or expired supplements.
Refund method
We will refund the original payment method where possible. If that is not possible, our support team will work with you to agree on an available alternative.
Your bank or payment provider may take additional time to make the refund available after we issue it. This processing time is outside our control.
Exchanges
We do not offer exchanges for a change of mind. Replacements remain available for verified damaged, defective, incorrect or expired products, as described above.
Your consumer rights
This policy does not exclude or limit rights or remedies you have under applicable consumer law. Where the law provides greater protection, those rights apply.
